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Air Conditioning
Plumbing
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Furniture, Fixtures & Equipment
Pest Control
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Privacy, Safety & Awareness
Privacy, Security & Awareness
Fujairah Branch
Homeowner FAQ
DET Permits & Related
Owner Stay
Utilities & Utility Payments
Owner Payouts
Visiting My Property
Bed Linen & Towels
DET Regulations Update
Owner Portal
Miscellaneous
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HELP CENTER
Complaints & Requests
Policy & Procedures
Check-In / Check-Out
Booking Related
Modifications/ Extensions
Cancellations
Payment Related
TDF
Security Deposit/ Refunds/ Compensation
Property Related
General Information
Amenities Related
Complaints & Requests
Air Conditioning
Plumbing
Appliances
Furniture, Fixtures & Equipment
Pest Control
Access Card/ Keys
Housekeeping
Miscellaneous
Privacy, Safety & Awareness
Privacy, Security & Awareness
Fujairah Branch
Homeowner FAQ
DET Permits & Related
Owner Stay
Utilities & Utility Payments
Owner Payouts
Visiting My Property
Bed Linen & Towels
DET Regulations Update
Owner Portal
Miscellaneous
Complaints & Requests
Addresses solutions for various property-related problems, including malfunctioning appliances, plumbing issues, Wi-Fi connectivity, furniture concern
Air Conditioning
What should I do if AC thermostat is Broken/ Not working?
What should I do if Thermostat Remote is missing?
How to report foul smell from AC?
How to report if AC is too cold/ not cooling at all?
How to report water leak from AC?
How to report dirty AC vents?
How to report if AC is making noise?
How to report if AC switch not working?
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Plumbing
What to do in case of a leakage?
How to do in case water heater not working?
How do I turn on the hot water?
How to report the dirty water in the unit?
How to report if shattaf is broken?
How to report water clogging in the unit?
How to report bad/ sewage smell from drainage?
How to report low water pressure?
How to report bathtub cracked or broken?
How to report ceiling damp/ chirping/ mold issue?
How to report if water pipe insulation needs to change?
How to report dripping from ceiling?
How to report damage/ broken/ leakage/ cracks in the unit?
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Appliances
What should I do if Wi-Fi is not working?
Where can I find the gas meter?
What should I do if Dishwasher is not working?
What should I do if the Washing Machine is stuck and not opening?
What should I do if Clothing Dryer/ Washing Machine is making noise/ leakage issue?
What should I do if Washing Machine is not working?
What should I do if Stove/ Oven is not working?
What should I do if Fridge/ Freezer is not working?
What should I do if TV is broken/ not working?
What should I do if Netflix/Amazon Prime is not working?
Where can I find the Hairdryer?
What should I do if Safe Box is not working/ missing?
What should I do if I have stove issue?
What should I do if Vacuum cleaner not working?
Where should I find the vacuum cleaner?
What should I do if Water dispenser not working?
What should I do if Kettle Not Working?
What should I do if Kitchen Exhaust Fan Not Working?
What should I do if Toaster Not Working?
What should I do if TV remote battery needs to be replaced?
How to report to fix smoke detectors?
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Furniture, Fixtures & Equipment
What should I do if I see broken/ damage Furniture?
How to report missing furniture?
How to report loose furniture?
How to report lock issue (wardrobe/ safe box)?
How do I report if curtain rod needs fixing?
How to report dent or scratch on furniture?
How to report mirror crack/ smudges?
How to report torn furniture?
How to report unclean furniture?
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Pest Control
How to report foul/ Bad smell in unit?
How to request pest control inspection?
How to report Cockroaches/ Lizards/ Insects in Property?
Access Card/ Keys
How to report if access card not working/ missing?
How can I request for Additional Key/ Access Card?
How to report if door keys not working?
Housekeeping
How to report dirty beddings?
How to report dirty towels?
How to report for unclean pool?
How to report for stains on bathtub?
How to report missing amenities in the unit?
How to report mirror hard stain?
How to report dirty kitchen appliance?
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Miscellaneous
What should I do if I arrive at the house and discover a problem?
Why do I have Contruction noise around my property?
How to report previous guest items found in the property?
Can I request for baby cot or extra bed/ quilt/ hangers/ mattress/ pillow?