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Homeowner FAQ
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Check-In / Check-Out
Booking Related
Modifications/ Extensions
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Payment Related
TDF
Security Deposit/ Refunds/ Compensation
Property Related
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Amenities Related
Complaints & Requests
Air Conditioning
Plumbing
Appliances
Furniture, Fixtures & Equipment
Pest Control
Access Card/ Keys
Housekeeping
Miscellaneous
Privacy, Safety & Awareness
Privacy, Security & Awareness
Fujairah Branch
Homeowner FAQ
DET Permits & Related
Owner Stay
Utilities & Utility Payments
Owner Payouts
Visiting My Property
Bed Linen & Towels
DET Regulations Update
Owner Portal
Miscellaneous
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HELP CENTER
Homeowner FAQ
Policy & Procedures
Check-In / Check-Out
Booking Related
Modifications/ Extensions
Cancellations
Payment Related
TDF
Security Deposit/ Refunds/ Compensation
Property Related
General Information
Amenities Related
Complaints & Requests
Air Conditioning
Plumbing
Appliances
Furniture, Fixtures & Equipment
Pest Control
Access Card/ Keys
Housekeeping
Miscellaneous
Privacy, Safety & Awareness
Privacy, Security & Awareness
Fujairah Branch
Homeowner FAQ
DET Permits & Related
Owner Stay
Utilities & Utility Payments
Owner Payouts
Visiting My Property
Bed Linen & Towels
DET Regulations Update
Owner Portal
Miscellaneous
Homeowner FAQ
Comprehensive resource for property owners in navigating the various aspects of property management.
DET Permits & Related
Are all the villas for getting holiday home permit from DET?
Can hotels or hotel apartment units be included as a holiday home?
Which documents are required to obtain Permit?
DEWA account was recently changed
My Property's Calendar - how it works!
What to provide if I don't have a Title Deed?
What are Standardized Items?
What is a holiday home?
How can the permit be canceled?
Can tenants sub-let their homes?
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Owner Stay
How to book an Owner Stay via Owner Portal?
When and how can I book an Owner Stay?
What is the notice period for owner-stay?
What information do I need to provide to register an Owner Stay?
What is the maximum Owner Stay period?
Is there a cleaning fee during each stay?
Can I book Owner Stay for my friends or relatives?
What happens if I need to stay for a longer period?
Can I use my property while it is managed by Deluxe Holiday Homes?
See more
Utilities & Utility Payments
Who will settle the bills every month?
Who's responsibility is to connect/disconnect the utilities?
Who pays for utilities during short-term rental?
Which utilities are mandatory to have?
DEWA account was changed
See more
Owner Payouts
When will you send my monthly statement?
Bank account details changed
Which currency am I being paid out?
When am I supposed to receive my payout?
Visiting My Property
Can I visit my property without a notice?
How can I arrange a viewing (by agent) to my property?
How can I schedule a visit to my property?
Property Viewings During Management
Bed Linen & Towels
Shall I leave my own bed linen/towels inside the property?
How occasionally linen/towel sets shall be replaced with new sets?
What are the standards of the linen you are using?
Which laundry company is servicing the linen/towels?
DET Regulations Update
Holiday Home Check-in and Check-Out
Definitions
Obligations and Rules that the Building or Residential Complex Management Must Abide By
Tourism Dirham Fee Procedures
Owner Portal
How to book an Owner Stay?
How to approve an expense?
Owner Portal Terminology
Miscellaneous
Property Handover Procedure!
How can I update my personal details?
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