HELP CENTER
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Booking Related
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Booking Related
Modifications/ Extensions
Cancellations
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TDF
Security Deposit/ Refunds/ Compensation
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Privacy, Safety & Awareness
Privacy, Security & Awareness
Fujairah Branch
Homeowner FAQ
DET Permits & Related
Owner Stay
Utilities & Utility Payments
Owner Payouts
Visiting My Property
Bed Linen & Towels
DET Regulations Update
Owner Portal
Miscellaneous
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HELP CENTER
Booking Related
Policy & Procedures
Check-In / Check-Out
Booking Related
Modifications/ Extensions
Cancellations
Payment Related
TDF
Security Deposit/ Refunds/ Compensation
Property Related
General Information
Amenities Related
Complaints & Requests
Air Conditioning
Plumbing
Appliances
Furniture, Fixtures & Equipment
Pest Control
Access Card/ Keys
Housekeeping
Miscellaneous
Privacy, Safety & Awareness
Privacy, Security & Awareness
Fujairah Branch
Homeowner FAQ
DET Permits & Related
Owner Stay
Utilities & Utility Payments
Owner Payouts
Visiting My Property
Bed Linen & Towels
DET Regulations Update
Owner Portal
Miscellaneous
Booking Related
Guidance on making reservations, including details on age requirements, booking criteria, guest limits, luggage arrangements, reservation modification
How to make a New Reservation?
Is there a minimum age requirement to book a reservation?
What are Booking Requirements?
What is the maximum number of guests allowed per property?
I can't find my confirmation email. What should I do?
Modifications/ Extensions
Can I modify my Reservation? i.e., alter the dates?
Can I add/ remove guest from a reservation?
How can I extend my existing reservation?
Cancellations
Can I cancel my booking?
Will I have to pay a fee if I need to cancel my reservation?
Can I cancel a Non-Refundable Reservation?
Where can I find my property's cancellation policy?